Returns

If you have any questions about items or our services please contact us by email or phone. We can provide support by phone in Lithuanian, English and Russian languages.

Lilu.lt always checks items before delivery for 100% quality. If by any chance you are not satisfied with a size or other qualities of an item we can:

  • exchange your item to a different size or a different model.
  • refund after the item has been returned.

 

If you are not satisfied with your item please contact Lilu.lt as soon as possible and let us help you solve any problem. We will send you „Item for return“ form to fill out. This form must be included along with the items for return.

What do you need to know about returning or replacing items?

  • Returns are accepted within 7 working days from the delivery date. The Seller is obliged to make a full refund or send another item.
  • Along with a returned item you must provide a document of purchase (Lilu.lt invoice) and a „Item for return“ form filled out in full.
  • Returns (for refund or exchange) are accepted personaly, by post or delivery agencies. Return delivery costs are paid by the Buyer.
  • Delivery cost are not refundable.

Full address for sending returned items:

Ltd "Bonne"

J.Jasinskio st. 8-1

LT-01112 Vilnius

LITHUANIA

  • The returned items must not be used damaged or tampered with. Items must have all their original labels and packing. The Buyer is allowed to unpack the items for viewing purpose only.
  • The Seller is obliged to make a refund or send another item in 7 workdays from receiving the returned item if it is applicable for all rules described in paragraph 4.
  • The Buyer can choose between a refund and receiving another item (of same or other model). In case the item is out of stock the Seller issues a full refund. In case there is a difference in price that difference must be paid by the Buyer.